Delivery & return
We strive to ship your order as soon as possible, but with everything being made by hand, please allow up to 7 business days to process your order and up to 14 days for custom and pre-orders.
ÉRA ÉRA currently ships to Denmark using DAO or Postnord. All orders above DKK 900,- is free, any purchases under DKK 900,- will have a shipping fee of DKK 38,-
Shipping outside of Denmark have a minimum shipping fee of DKK 75,-
If you’re not satisfied with your order, we offer returns within 14 days. The return applies from the date of receipt of the shipment. Any returned product shall be returned in the same condition as received, otherwise, you will risk depreciation.
To make a return, please contact us by firstname.lastname@example.org
As soon as we have processed your return, we will send a confirmation by mail and refund your order. The amount will be visible on your account within 3-5 business days.
If you wish to exchange a product to a different size or colour, please contact us by mail: email@example.com
The return policy does not apply to customized orders.